Something’s not right? Here are the steps to check the usual suspects and get things sorted.
If your site appears to be down, follow these steps to diagnose the issue:-
Check Streamline’s Platform Status:
Visit our Platform Status Page to see if there are any known outages or ongoing maintenance affecting the platform.
- Verify on Your Sandbox Site:
Every customer has a unique sandbox site for testing, which will always end in .specialdistrict.org. If your live site isn’t working, you can check your sandbox site to determine if the issue is related to Streamline’s platform or your custom configuration. If you're unsure of your sandbox site’s URL, please reach out to Support. - Check Your Custom Domain and DNS Settings on Streamline:
If the issue is not with the platform or sandbox site, and you are using a custom domain, it could be related to your domain’s DNS settings.
To review and manage your domain’s DNS configuration, sign into your Streamline account, then navigate to: Preferences > Domains > HTTPS. Here, you can check your domain settings and DNS, as well as review your SSL certificate status. - SSL Certificate Status:
Streamline automatically issues SSL certificates for your domain to ensure your site traffic loads securely over HTTPS. You do not need to purchase an SSL certificate from third-party providers like GoDaddy.
To check the status of your SSL certificate, sign into your Streamline account and navigate to Preferences > Domains > HTTPS. - What to Do If Your Site Is Still Down:
If your site is still down and not related to the SSL certificate or DNS configuration, please reach out to our Support team with any error messages or specific behavior you're experiencing. We’ll help investigate the issue further.