Managing Engage Subscribers

To manage your Contacts, head to the Engage tab, then select the Contacts tab (Admin bar > Engage > Contacts)

Add a single contact to Engage

Importing an existing batch of emails into Engage.

1. Head to the Engage tab, then select the Contacts tab (Admin bar > Engage > Contacts):
2. Click the green Import Contacts button and copy / paste your emails into the Email Addresses field, with each email separated by a line break: 
   
3. Under Subscribe to list, check the boxes for the lists you’d like to bulk subscribe these contacts to  and click the Import Contacts button:
   

Editing a Contact 

1. In your red admin toolbar, navigate to the Engage tab.
2. At the top, click the Contacts tab.
3. Each contact has a row with the following information: Email, Status, the lists they are subscribed to, the date they were added on and an Edit and Delete Button
4. Click on edit to modify the contact's email address or to update the lists they are subscribed to. 

Deleting a Contact

1. In your red admin toolbar, navigate to the Engage tab.
2. At the top, click the Contacts tab.
3. Use the filters to locate contacts in a specific Engage list.
4. Click the Delete button next to a contact to remove them from the list.

Other troubleshooting items

Don't see a subscriber that you know was added? Check their status

1. In your red admin toolbar, navigate to the Engage tab.
2. At the top, click the Contacts tab.
3. On the top right-hand side, you will see the following: Search by email and Status drop-down
4. Type the email into the search box and select the "All Status" option. 
   

    

   Subscriber Statuses

   When searching for a contact, you can filter by status. The available options are:

   • All Statuses
     Shows contacts in every status category.

   • Pending Verification
     The contact has been added but has not yet confirmed their subscription (usually through a verification email).

   • Active
     The contact is verified and currently subscribed. They are eligible to receive emails.

   • Deleted
     The contact record has been removed from the system.

   • Failed Verification
     The contact attempted to verify their subscription but the process was unsuccessful (for example, invalid or expired verification link).

   • Unsubscribed
     The contact chose to opt out of receiving future emails.

   • Bounced
     Emails to this address could not be delivered (e.g., invalid email address, mailbox full, or domain issues).

   • Complained
     The contact marked a previous email as spam or reported it as unwanted.