DocAccess Support: DocAccess Control Center Overview

The Control Center provides a unified view of all connected websites and their associated documents, making it easy to manage everything in one place.

Billing & Plans

This section shows details about your current billing plan.

• Update billing email: Click Update Billing Email to change the email address used for billing communications.
  
  
• View your agreement: Click View/Download Agreement Details to review or download your current agreement and plan details.

Users

Use the Users section to add and manage additional users.

Add a new user

1. Enter the user’s First Name, Last Name, and Email Address.
2. (Optional) Enable Admin if you want the user to have admin permissions.
3. Click Add User.

Admin permissions

Admin access allows a user to add and manage users in the Users section.

What happens next

After you add a user, they’ll receive an email to activate their account and set a password. Once activated, they can sign in and access the DocAccess Control Center.

Support

If you’re experiencing issues with a document in the DocAccess Viewer, you can contact our support team using the support form.

Community Reported Issues

You can review known issues reported by the community in the Community Reported Issues section. If any of your documents are experiencing problems, such as issues generating an accessible transcript, they will appear under Documents We’re Reviewing.

Coming Soon: Report an Issue with a Document

We’re working on a streamlined way to report issues directly from a document, including transcription or accessibility concerns. Until this feature is available, please contact the DocAccess support team using the contact information in the sidebar.